| Content Standards |
Concepts |
Performance Standards/
Performance Indicators |
HCPS II Content Standards/
Benchmarks |
| Students will apply problem-solving skills to research, prepare, process, and communicate information and data by utilizing the most appropriate form of technological tools. |
Business Communication/ Telecommunication |
Identify and utilize technological tools and protocol (etiquette) to solve a business problem or issue. Technological tools could include:
Protocol
- Project a positive impression
- Demonstrate appropriate etiquette/netiquette
- Gather personal and consumer information
- Make decisions on customers’ requests and follow up in a timely manner
- Return calls in a timely manner
Tools
- Camera (Digital/Video/Still)
- Cellular telephone
- Computer
- Copier
- E-Mail
- Facsimile
- Internet
- LCD Projector
- Multimedia within multichannel environment
- PDA (Personal Digital Assistant)
- Printer
- Scanner
- Telephone
- Ten-Key
- Transcription
- Videoconferencing
- Voice Recognition
Compose, format, proofread, edit, and distribute business documents (correspondence, reports, business forms, etc.)Use research techniques and critical thinking analysis to query, access, and print information using electronic, primary, and secondary resources (i.e. historical and legacy data, etc.).Demonstrate ethical use of resources:
- Cite resources
- Follow copyright laws
Recognize and apply problem-solving skills
- Identify problem
- Explore alternatives
- Reason logically
- Decide on best alternative
- Implement the plan
- Evaluate the strategy
Demonstrate and show proficiency in disseminating information.Utilize and apply skills in the areas of:
- Writing
- Speaking
- Listening
- Researching
- Making presentations
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| Content Standards |
Concepts |
Performance Standards/
Performance Indicators |
HCPS II Content Standards/ Benchmarks |
| Students demonstrate productivity and appropriate skills to manage and maintain an effective office environment. |
Office Support/Management |
ProductivityDemonstrate time management and multi-tasking skills by prioritizing work to fulfill responsibilities and meet deadlines to work productively in the office environment. The student is expected to:
- Follow oral and written instructions.
- Make decisions using appropriate office procedures.
- Apply manual and electronic methods to perform office procedures.
- Utilize notetaking strategies.
Maintain office systems. The student is expected to:
- Establish an office supplies inventory and purchasing schedule.
- Prepare an inventory record of hardware, software, furniture and equipment; and maintain records.
- Adhere to maintenance and repair schedules as well as suggested care of office equipment, for example, computers, printers, and photocopiers.
- Conduct a needs assessment for example, evaluate the need for purchasing new equipment, software, telecommunications systems, furniture, and supplies.
Managing InformationIdentify procedures involved in delivering information and products. The student is expected to:
- Identify classes of mail
- Identify available delivery services
- Identify shipping and packaging requirements
- Compare costs and select appropriate delivery service
Evaluate office support responsibilities. The student is expected to:
- Schedule meetings and appointments.
- Manage time and set priorities to fulfill responsibilities and meet deadlines (i.e. develop awareness of electronic calendars and personal digital assistants [PDA]).
- Plan and organize meetings for example, prepare agenda, conduct a meeting, and prepare minutes (show an understanding of Roberts Rules of Order).
- Make travel arrangements.
Prioritize and take appropriate follow-up action, as an example, opening mail, prioritizing, routing, and following up.Manage information. The student is expected to:
- Maintain a professional reading file.
- Develop and maintain a system of electronic and manual filing.
- Develop and maintain a tickler/pending file.
- Establish and maintain a system for document and information storage, retrieval, archiving, and destroying.
- Organize and produce a database to organize business information (i.e. establish and maintain addresses and telephone numbers).
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| Content Standards |
Concepts |
Performance Standards/
Performance Indicators |
HCPS II Content Standards/ Benchmarks |
| Students will understand and apply professional workplace behavior and ethical business standards. |
Professionalism and Ethics |
Demonstrate importance of and model appropriate dress, hygiene, and demeanor for the office environment.Demonstrate appropriate work habits such as dependability, punctuality, initiative, and attitude.Demonstrate ethics such as integrity, honesty, and confidentiality.
Demonstrate interpersonal skills such as the ability to work with other employees to promote the organization and complete assigned tasks.
-tasking skills by prioritizing
Demonstrate skills for success such as applying work ethics, job expectations, multicultural considerations, and communication skills in the workplace. The student is expected to demonstrate:
- Characteristics of successful working relationships for example, teamwork, self-control, and ability to accept criticism (conflict resolution).
- Respect for the rights of others (confidentiality, privacy issues).
- Accountability—accepting responsibility for actions and decisions, obeying the rules, and speaking up when something is improper. Maintaining the reputation and image of the organization.
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| Content Standards |
Concepts |
Performance Standards/
Performance Indicators |
HCPS II Content Standards/ Benchmarks |
| Students will develop an awareness of differences in international business practices and will be able to access resources to obtain necessary information for international travel and communication. |
Global Awareness/Trends |
Demonstrate understanding of these terms:Virtual organizations, cultural sensitivity/ protocol
- Protocol for correspondence and business writing, and business via the Internet. (i.e. Video conferencing, net meetings)
- Time zone awareness
Calculate the value of currency—Euro dollar, Asian money, etc.Create a scenario and develop an agenda which incorporates the following:
- Research the country to learn its time zone differences, holidays, customs, official language, nonverbal communication patterns, monetary unit, exchange rate, points of interest, major historical events, and form of government.
- Research airline schedules as well as airfare, hotel, car rental, and food costs (create an itinerary).
- Research vaccinations and inoculations as well as visas that are required in order to visit the country.
- Obtain (from post office, county courthouse or travel agent) and fill out a passport application form. Also find out the cost of getting a passport and the lead time necessary to obtain a passport
- Research how to obtain foreign currency, and how to send and receive money in that country (Idaho, International Business, Intermediate)
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Possible activity: Develop a project (CD-ROM, paper, PowerPoint, project board, etc.) on Hawai‘i’s potential call centers in view of global competition from other locations (countries, sectors, states) and geographic time zones (Hawai‘i is in a strategic location). |
| Students will explore various career opportunities. |
Career Exploration |
Identify skills and attributes necessary for professional advancement.Assess personal marketability.Identify appropriate employment opportunities and those emerging Office Administration and Technology careers through technology by analyzing established resources.Demonstrate understanding of the employment process (application, résumé preparation, interview, and follow up). |
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| Culminating activity: Students will have experience in a workplace setting.Students shall work in an office setting. |
Work Experience |
Practice skills and apply knowledge in an actual office setting.Demonstrate ability to work productively by participating in the following culminating activities:
- Internship
- Career shadowing
- Cooperative education or
- Office simulation.
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